Privacy Policy

Last Updated: [28 October 2024]

Hacktech, Signal's parent company, values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use Signal in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

1. Data Controller and Contact Information

Hacktech, located at 336, Badgujar Colony, Near MSEB Substation, Fagane, Dhule, is the data controller of the information we collect. For inquiries regarding your data, contact us at:

Email: info@gomap.in

2. Information We Collect

Signal collects and processes the following types of data:

• Account Information: When you log in to our online panel using WhatsApp, we collect basic information such as your phone number and associated metadata to create your account.
• Message Content and Call Data: While Signal facilitates automated WhatsApp messaging after calls, it does not store the content of these messages unless you explicitly request troubleshooting support.
• Device Information: We collect information about your device, such as device model, operating system, IP address, and Signal app version, to optimize app functionality and troubleshoot any potential issues.
• Log and Usage Data: We collect anonymous usage data, including click events, screen interactions, and general app usage patterns, to improve Signal's interface and performance. This data does not directly identify individual users.

3. Purpose and Legal Basis for Data Processing

We process personal data in line with the GDPR’s legal principles:

• Performance of Contract: To fulfill our obligations to provide Signal services as outlined in our Terms and Conditions.
• Legitimate Interests: We process device and usage data to understand user behavior, enhance the app's features, and improve service security.
• Consent: We seek consent where necessary, for example, when activating certain optional app features. You may withdraw your consent at any time by contacting us.
• Legal Obligations: We may need to process or retain data to comply with legal requirements or in response to lawful requests from public authorities.

4. Data Sharing and Disclosure

Your data will only be shared as follows:

• With Third-Party Service Providers: We work with trusted third parties to perform certain tasks (e.g., WhatsApp API providers), and we only share information necessary to complete those tasks.
• Legal Compliance and Protection: We may disclose your information to governmental authorities if required by law or to protect our rights, property, or safety.
• Merger or Acquisition: If Hacktech undergoes a business transition such as a merger or acquisition, user information may be transferred, but users will be notified before any significant changes to data handling.

5. Data Retention

We retain your personal information only as long as necessary to provide Signal’s services, meet legal obligations, resolve disputes, and enforce our agreements. Generally, data is retained as follows:

• Account Information: Retained for as long as you have an active account.
• Usage Data and Device Information: Retained temporarily to enhance app functionality and then anonymized or deleted.
• Transaction Information: Retained as required by accounting or tax laws.

Once data retention periods end, we securely delete your information.

6. International Data Transfers

As Signal may utilize international servers and third-party providers located outside the EEA, we ensure that any transfer of personal data complies with GDPR standards. Data transfers are protected using:

• Standard Contractual Clauses (SCCs): Adopted by the European Commission to safeguard international data transfers.
• Privacy Shield (or equivalent): For providers based in the United States, we work only with Privacy Shield-certified vendors or those that offer equivalent data protection standards.

7. Security Measures

Hacktech has implemented industry-standard security measures to protect your data. These include:

• Encryption: Data is encrypted in transit and, where applicable, at rest to prevent unauthorized access.
• Access Controls: Access to your data is limited to authorized personnel who are trained in data privacy and security.
• Regular Security Audits: Our systems are regularly tested and monitored to identify vulnerabilities and mitigate security risks.
• Incident Response: In the event of a data breach, we will notify affected users promptly and take appropriate action in line with GDPR requirements.

Despite these measures, please be aware that no method of electronic transmission or storage is entirely secure.

8. Your Rights Under GDPR

Under GDPR, you have specific rights regarding your personal data, including:

• Right to Access: You may request access to your personal data and receive information on how we process it.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your data in certain circumstances.
• Right to Restrict Processing: You can ask us to limit how we process your data in certain scenarios.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: For any data processed based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please email info@gomap.in. We will respond to all requests within 30 days.

9. Children’s Privacy

Signal is not intended for users under the age of 18. We do not knowingly collect or solicit information from children. If we learn that we have collected data from a minor without parental consent, we will delete it promptly.

10. Changes to Our Privacy Policy

Hacktech reserves the right to modify this Privacy Policy. Any substantial changes will be notified to users via email or within the Signal app. We encourage users to review this policy periodically.

11. Filing a Complaint

If you believe we have infringed upon your rights, you have the right to file a complaint with a data protection authority, particularly in the EU country where you live or work.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please reach out to us:

Email: info@gomap.in

Address: Hacktech, 336, Badgujar Colony, Near MSEB Substation, Fagane, Dhule